Merchandise Returns will be accepted for 14 days provided the product is still in it's unopened original packaging. No returns will be accepted after 14 days from date of possession. Merchandise Returns will be accepted on products that are built or out of original packaging for a period of 7 days from date of possession. All products returned within 7 days of possession built or in open box or out of original packaging will incur a 25% restocking fee. This applies to products delivered or picked up at a store or distribution center. Products must include all original paperwork and manuals. Merchandise Returns will be accepted on products that are built or out of original packaging from day 8 to 14 of possession. All products returned within 8 to 14 days of possession built or in open box or out of original packaging will incur a 35% restocking fee. This applies to products delivered or picked up at a store or distribution center. Products must include all original paperwork and manuals. No returns will be accepted on any Free weight products including dumbbells, adjustable dumbbells, bars, weight plates, and free weight benches. No returns will be accepted on any accessories. All floor model, pre-built, or used products will incur a 35% restocking fee from date of possession up to 14 days.No returns on special order products. Delivery fees are non-refundable on delivered product.
Johnson Fitness & Wellness offers free curbside shipping when purchased at website pricing, on most orders over $150. If you purchase in store, a store associate will work with you to schedule shipping during the checkout process. If you order online, a store associate will call you to schedule your shipment. Shipping time varies based on product availability. Most current in-stock products will be shipped within 3-5 business days, if the product is not in stock you will be informed as soon as possible regarding the expected time of fulfillment.
The free standard curbside shipping option is available in the continental United States (excluding Alaska & Hawaii) for most products over $150.00 - exclusions include home gyms, product parts, dumbbells, free weight, all commercial cardio and strength products, all billiards products, all grills and smokers, WaterRower rowing machines, and NordicTrack fitness equipment. Exclusions also include any out-of-box floor model or used equipment. Other exclusions may apply.
If you wish to pick your online order up in store, you may do so. Work with your local store to arrange and schedule pick up time.
Johnson Fitness & Wellness also offers in-home delivery and installation for an additional cost. A fitness technician will fully set up your machine in the room of your choice. Additional cost varies by product, location and availability. Work with your local store to learn more about this offer.
If you have any questions about your order or shipping status, please contact your local store.
Johnson Fitness & Wellness accepts major credit cards including American Express, Visa, MasterCard and Discover.
You can pay online, over the phone or in a store.
We also offer special financing based on credit check. Financing is subject to credit approval and is facilitated by Wells Fargo. The Wells Fargo Home Furnishings credit card is issued by Wells Fargo Bank, N.A. Special terms apply to qualifying purchases of $1,000.00 or more charged with approved credit. Minimum monthly payments are required during the promotional (special terms) period. Interest will be charged to your account from the purchase date at the APR for Purchases if the purchase balance is not paid in full within the promotional period. Paying only the minimum monthly payment will not pay off the purchase balance before the end of the promotional period. For new accounts, the APR for Purchases is 28.99%. If you are charged interest in any billing cycle, the minimum interest charge will be $1.00. This information is subject to change. For current information, call us at 1-800-431-5921, or see stores for details.
For promotional purchases, any offers cannot be combined with other offers. Offers are valid once to a customer. Offers are subject to availability and may change at any time. See stores for details.
Johnson Health Tech NA’s obligation under our warranty policy is to repair or replace at our option.
We may collect the following information:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
COVID-19 has changed the landscape in our communities, and we’re dedicated to keeping our customers, suppliers, and employees safe and healthy. Here are the standards we’ve employed at our stores nationwide to support our commitment of safety and well-being:
If you are not ready to visit one of our retail stores, we are ready to serve you at www.johnsonfitness.com. We offer a variety of shipping and delivery options to keep you safe.