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In-Store (In-Box) Pickup
Delivery of your item(s) to your selected local retail store. Your selected retail store will contact you when your items(s) is in store, ready to be picked up. The item(s) will be in box, and does not include assembly - unless clearly stated.
Standard Delivery
Delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. This method is not available for accessories - see accessory shipping below.
Delivery & Assembly
Delivery of your item(s) into any room you choose and assembled by a team of professional delivery and assembly technicians. All packaging will be hauled away.
Accessory Shipping
Delivery of your item(s) to ground level front or back door, garage, or apartment building lobby.
Item(s) listed as on display at your local store can be purchased and are usually delivered within 7-14 days, but will not exceed 90-days of purchase.
Merchandise Returns will be accepted for 14 days provided the product is still in it's unopened original packaging. No returns will be accepted after 14 days from date of possession. Merchandise Returns will be accepted on products that are built or out of original packaging for a period of 7 days from date of possession. All products returned within 7 days of possession built or in open box or out of original packaging will incur a 25% restocking fee. This applies to products delivered or picked up at a store or distribution center. Products must include all original paperwork and manuals. Merchandise Returns will be accepted on products that are built or out of original packaging from day 8 to 14 of possession. All products returned within 8 to 14 days of possession built or in open box or out of original packaging will incur a 35% restocking fee. This applies to products delivered or picked up at a store or distribution center. Products must include all original paperwork and manuals. No returns will be accepted on any Free weight products including dumbbells, adjustable dumbbells, bars, weight plates, and free weight benches. No returns will be accepted on any accessories. All floor model, pre-built, or used products will incur a 35% restocking fee from date of possession up to 14 days.No returns on special order products. Delivery fees are non-refundable on delivered product.
- All amounts to be refunded will be made in the same method of payment as was made to purchase the item.
- For purchases made in cash refunds will be made by corporate check.
- Amount to be Refunded will be processed upon Johnson Fitness receiving the product back and inspection is completed.
- For NordicTrack purchases please see NordicTrack return policy provided by sales staff.
The Matrix Rower offers 10 resistance levels, and extra-large backlit LCD display, and extra-long ergo grip handlebar. Learn more about the Matrix Rower.
